You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately after placing your order. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.
Approved refunds will be processed within 5-7 business days after we receive and inspect your returned item. The refund will be credited to your original payment method. Please note that depending on your financial institution, it may take additional time for the refund to appear in your account.
Shipping costs are non-refundable except in cases where the return is due to our error. If you received a discount on your original purchase, the refunded amount will reflect the discounted price paid.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions require additional processing time before posting the refund to your account.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us with your order details. We will investigate the issue and work with our payment processor to resolve it promptly. Please include your order number, date of purchase, and the amount of the expected refund in your communication.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Divastep
Address: 4768 Todds Lane, San Antonio, Texas
E-Mail: [email protected]
Phone: +1210-685-0491
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM Central Time, excluding major holidays.
