At www.divastep.shop, we are committed to delivering your carefully selected footwear and accessories with efficiency and care. Our team processes orders swiftly to ensure your stylish and comfortable items reach you in pristine condition. Whether you've chosen breathable sneakers, chic flats, or polished loafers, each product is packaged securely to protect it during transit. We partner with reliable carriers to provide a seamless shipping experience tailored to your needs.

Orders are typically processed within 1-2 business days after payment confirmation. Delivery times vary based on your location and the shipping method selected. For domestic shipments, expect your package within 5-7 business days. International deliveries may take 10-15 business days, depending on customs clearance and local postal services. Seasonal peaks or unforeseen circumstances may occasionally cause slight delays, but we strive to keep disruptions minimal.

We offer transparent and competitive shipping rates to ensure affordability. For orders totaling $0 to $60, a flat-rate Standard Shipping fee of $15 applies, with delivery in 10-15 business days. Orders exceeding $60 qualify for Free Shipping, also delivered within 10-15 business days. These options provide flexibility whether you're purchasing a single pair of lightweight trainers or multiple items for your wardrobe refresh.

Currently, we ship to most countries across North America, Europe, and select regions in Asia and Oceania. Some remote locations or areas with restricted postal services may not be eligible for delivery. During checkout, our system will automatically verify your address eligibility. If your region isn’t supported, please contact our support team at [email protected] for potential alternatives.

Once your order ships, you'll receive a confirmation email containing a unique tracking number and a link to monitor your package’s journey. For real-time updates, simply click the tracking link or enter the number on our carrier’s website. If you haven’t received tracking information within 3 business days, check your spam folder or reach out to us for assistance.

While rare, delays can occur due to carrier logistics or customs inspections. If your tracking shows no movement for over 7 business days or the estimated delivery window has passed, email us at [email protected] with your order number. For lost packages, we’ll initiate a trace process with the carrier and, if unresolved, arrange a replacement or refund per our policy. Your satisfaction is our priority.

International customers are responsible for any customs fees, taxes, or import duties levied by their country. These charges are determined by local regulations and are not included in your order total. We declare the full value of shipments to comply with international trade laws. To avoid surprises, we recommend checking your government’s tariff policies before ordering. Note that customs delays are beyond our control but typically resolve within a few business days.